Small Business

Businesses with more than 2 employees but fewer than 20

InternetData ServicesVoiceHardwareAll Products
Medium Business

Businesses with more than 20 employees but fewer than 100

InternetData ServicesVoiceHardwareAll Products
Large Business

Businesses with more than 100 employees

InternetData ServicesVoiceHardwareAll Products

Repairs

Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.

ACC Business 800-456-6000 8AM - 8PM EST - Monday - Friday

AT&T Direct Managed Internet Services (T.1 Repair): 888-613-6330

BCN Repair: 888-866-7266 

Ernest Communications: 800-456-8353

FairPoint copper POTS service:888-984-1515 General Repair Vermont

FairPoint DSL repair:  888-667-4868
FairPoint copper POTS service: 888-984-1515 General Repair Maine
FairPoint copper POTS service: 888-984-1515 General Repair New Hampshire
FairPoint Special Access Repair (T-1, PRI, FlexGrow):  866-925-3192

FairPoint Frame, ATM, Dedicated Internet 866-984-1612

FairPoint Internet and E-mail Technical Support - 800-240-5019

Level 3 Repair - (877) 453-8353

New Horizon Tech Support - 866-241-9423 or repair@nhcgrp.com

One Communications Tech Support: 877-548-7447 option 1

PAETEC Network Operation Center (NOC): 877-340-2555

TouchTone Long Distance: 800-266-4006

Verizon copper POTS service: 413-555-1515 - General Repair Massachusetts
Verizon FlexGrow, PRI and T-1 - MA & RI 800-769-4656
Verizon FlexGrow - Data/Internet: 888-427-1405 - options 1, 1, 4
Verizon Business (T1/Internet): 800-264-1000 option 2
Verizon Business VoIP: 877-777-7176
Verizon DSL: 888-649-9500
Verizon T3 and all local T1s: 888-368-8153 - Enterprise Repair
Verizon PRI: 888-368-8153 - Enterprise Repair
Verizon Long Distance Data T1s/PRI: 877-878-8020
Verizon Frame Relay Service: 866-293-8234

Tips for reporting service trouble:

  • Verify power and equipment.
  • For data trouble, have you tried rebooting the router?
  • Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
  • Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
  • Write down the trouble ticket number provided by the repair department.

Call Caleidoscope’s Service team if you need further assistance, or need help escalating to a manager. We are standing by to assist during normal business hours, 8:30 to 5:30 Monday through Friday.