Businesses with more than 2 employees but fewer than 20Data ServicesVoiceHardwareInternetAll Products
Businesses with more than 20 employees but fewer than 100Data ServicesVoiceHardwareInternetAll Products
Businesses with more than 100 employeesHardwareVoiceData ServicesInternetAll Products
Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.
ACC Business Repair: 800-456-6000 (8AM - 8PM EST - Monday - Friday)
Access Point 800-957-6468
AT&T Direct Managed Internet Services (T1 Repair) 888-613-6330
AT&T Enterprise Business Customer Care877-438-0041
BCN 888-866-7266 - Press 1
Charter Business - 800-314-7195
Comcast Business Repair 1-800-391-3000
Comcast Business PRI 1-877-742-2168
DSCI Customer Care Repair Line: 877-344-7441
EarthLink Business Premier Customer Repair 877-663-1242
EarthLink Business Tech Support 877-548-7447 option 1
Ernest Communications 800-456-8353
FairPoint Customer Service Repair: 888-984-1515
Ext 1 - DSL or Internet
Ext 2 - Overdue Account
Ext 3 - New or Existing Service Questions
Ext 4 - Telephone Service
International Network Solutions (INS) Customer Support 866-341-7417
Level 3 Repair 877 453-8353
Level 3 Billing Inquires - Customer Financial Svcs. at (877-253-8353), opt 3
New Horizon Tech Support 866-241-9423 or email@example.com
Oxford Networks 1-866-948-2999 or e-mail them at firstname.lastname@example.org
Windstream Repair Center 877-340-2555
TouchTone Long Distance 800-266-4006
Verizon Long Distance Voice and Data, IP Services, Managed Services (Ext 2) 1-800-444-1111
Verizon Customer Care 1-800-234-3799
Verizon Local (T1, T3,Centrex, Daata, Opitica) - 1-800-405-5339
Warner Communications 412-362-9000 x 200 x 0 **in case of emergency after hours, please leave a message and someone will return the call within an hour.
Xand (formerly Access Northeast)
Toll Free Support: 877-987-9263
Local Support: 914-610-7800
Tips for reporting service trouble and ESCALATION:
• Verify power and equipment.
• For data trouble, have you tried rebooting the router?
• Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
• Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
• Write down the trouble ticket number provided by the repair department.
Ask for the name of the person you speak with and whether they have a direct call back number. Ask the repair operator to call you back within an hour and provide you with status on the repair ticket number. If your service is not restored within a reasonable amount of time, as to speak with a manager and keep escalating.
Call Caleidoscope’s Service Team if you need assistance, or need help escalating to a manager. We are standing by to assist during normal business hours, 8:30 to 5:30 Monday through Friday. After Hours equipment customers can dial the number given to them by their Caleidoscope CPE Team member.
Please use the form below to CONTACT CALEIDOSCOPE