Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.

FairPoint copper POTS service: 802-555-1515 General Repair Vermont
FairPoint copper POTS service: 207-555-1515 General Repair Maine
FairPoint copper POTS service: 603-555-1515 General Repair New Hampshire
FairPoint FlexGrow - Voice: 888-368-8153 - Enterprise Repair
Verizon copper POTS service: 413-555-1515 - General Repair Massachusetts
Verizon FlexGrow - MA & RI 800-769-4656
Verizon FlexGrow - Data/Internet: 888-427-1405 - options 1, 1, 4
Verizon Business (T1/Internet): 800-264-1000 option 2
Verizon Business VoIP: 877-777-7176
Verizon DSL: 888-649-9500
Verizon T3 and all local T1s: 888-368-8153 - Enterprise Repair
Verizon PRI: 888-368-8153 - Enterprise Repair
Verizon Long Distance Data T1s/PRI: 877-878-8020
Verizon Frame Relay Service: 866-293-8234
One Communications Tech Support: 877-548-7447 option 1
AT&T Direct Managed Internet Services (T.1 Repair): 888-613-6330
PAETEC Network Operation Center (NOC): 877-340-2555
TouchTone Long Distance: 800-266-4006
Ernest Communications: 800-456-8353

Tips for reporting service trouble from Sam Crawford, Customer Service Manager:

• Verify power and equipment.
• For data trouble, have you tried rebooting the router?
• Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
• Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
• Write down the trouble ticket number provided by the repair department.

Call Caleidoscope’s Service team if you need further assistance, or need help escalating to a manager. We are standing by to assist during normal business hours, 8:30 to 5:30 Monday through Friday.