Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.

ACC Business 800-456-6000 8AM - 8PM EST - Monday - Friday

AT&T Direct Managed Internet Services (T.1 Repair): 888-613-6330

BCN Repair: 888-866-7266 

Ernest Communications: 800-456-8353

FairPoint copper POTS service:888-984-1515 General Repair Vermont

FairPoint DSL repair:  888-667-4868
FairPoint copper POTS service: 888-984-1515 General Repair Maine
FairPoint copper POTS service: 888-984-1515 General Repair New Hampshire
FairPoint Special Access Repair (T-1, PRI, FlexGrow):  866-925-3192

FairPoint Frame, ATM, Dedicated Internet 866-984-1612

FairPoint Internet and E-mail Technical Support - 800-240-5019

Level 3 Repair - (877) 453-8353

New Horizon Tech Support - 866-241-9423 or repair@nhcgrp.com

One Communications Tech Support: 877-548-7447 option 1

PAETEC Network Operation Center (NOC): 877-340-2555

TouchTone Long Distance: 800-266-4006

Verizon copper POTS service: 413-555-1515 - General Repair Massachusetts
Verizon FlexGrow, PRI and T-1 - MA & RI 800-769-4656
Verizon FlexGrow - Data/Internet: 888-427-1405 - options 1, 1, 4
Verizon Business (T1/Internet): 800-264-1000 option 2
Verizon Business VoIP: 877-777-7176
Verizon DSL: 888-649-9500
Verizon T3 and all local T1s: 888-368-8153 - Enterprise Repair
Verizon PRI: 888-368-8153 - Enterprise Repair
Verizon Long Distance Data T1s/PRI: 877-878-8020
Verizon Frame Relay Service: 866-293-8234

Tips for reporting service trouble:

• Verify power and equipment.
• For data trouble, have you tried rebooting the router?
• Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
• Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
• Write down the trouble ticket number provided by the repair department.

Call Caleidoscope’s Service team if you need further assistance, or need help escalating to a manager. We are standing by to assist during normal business hours, 8:30 to 5:30 Monday through Friday.