Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.

ACC Business Repair:  800-456-6000  (8AM - 8PM EST - Monday - Friday) 

Access Point 800-957-6468

AT&T Direct Managed Internet Services  (T1 Repair)   888-613-6330

AT&T Enterprise Business Customer Care877-438-0041

BCN 888-866-7266 - Press 1

Charter Business - 800-314-7195

Comcast Business Repair 1-800-391-3000

Comcast Business PRI 1-877-742-2168

DSCI Customer Care Repair Line: 877-344-7441

EarthLink Business Premier Customer Repair 877-663-1242 

EarthLink Business Tech Support 877-548-7447 option 1

Ernest Communications 800-456-8353 

FairPoint Customer Service Repair:   888-984-1515

Ext 1 - DSL or Internet

Ext 2 - Overdue Account

Ext 3 - New or Existing Service Questions

Ext 4 - Telephone Service

International Network Solutions (INS) Customer Support 866-341-7417

Level 3 Repair  877 453-8353

Level 3 Billing Inquires - Customer Financial Svcs. at (877-253-8353), opt 3 

New Horizon Tech Support 866-241-9423 or repair@nhcgrp.com

Oxford Networks 1-866-948-2999  or e-mail them at custsrvc@oxfordnetworks.com

Windstream Repair Center  877-340-2555

TouchTone Long Distance 800-266-4006

Verizon Long Distance Voice and Data, IP Services, Managed Services  (Ext 2) 1-800-444-1111

Verizon Customer Care  1-800-234-3799

Verizon Local  (T1, T3,Centrex, Daata, Opitica) - 1-800-405-5339

Warner Communications 412-362-9000 x 200 x 0  **in case of emergency after hours, please leave a message and someone will return the call within an hour.

Xand (formerly Access Northeast)

Toll Free Support: 877-987-9263

Local Support: 914-610-7800

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Tips for reporting service trouble and ESCALATION:

• Verify power and equipment.
• For data trouble, have you tried rebooting the router?
• Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
• Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
• Write down the trouble ticket number provided by the repair department.

Ask for the name of the person you speak with and whether they have a direct call back number. Ask the repair operator to call you back within an hour and provide you with status on the repair ticket number. If your service is not restored within a reasonable amount of time, as to speak with a manager and keep escalating.

Call Caleidoscope’s Service Team if you need assistance, or need help escalating to a manager. We are standing by to assist during normal business hours, 8:30 to 5:30 Monday through Friday.  After Hours equipment customers can dial the number given to them by their Caleidoscope CPE Team member.

Please use the form below to CONTACT CALEIDOSCOPE