Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.

ACC Business 800-456-6000 8AM - 8PM EST - Monday - Friday

Access Point  800-957-6468

AT&T Direct Managed Internet Services (T1 Repair)  888-613-6330

BCN  888-866-7266

Ernest Communications  800-456-8353

FairPoint copper POTS service  888-984-1515 General Repair Vermont

FairPoint DSL   888-667-4868

FairPoint copper POTS service  888-984-1515 General Repair Maine

FairPoint copper POTS service  888-984-1515 General Repair New Hampshire

FairPoint Special Access (T-1, PRI, FlexGrow)  866-984-0626

FairPoint Frame, ATM, Dedicated Internet 866-984-1612

FairPoint Internet and E-mail Technical Support  800-240-5019

International Network Solutions (INS) Customer Support 866-288-2187

Level 3   877 453-8353

New Horizon Tech Support  866-241-9423 or repair@nhcgrp.com

One Communication/EarthLink Business Premier Customer Repair  877-663-1242

One Communications/EarthLink Business Tech Support  877-548-7447 option 1

Paetec Network Operation Center (NOC): 877-340-2555

TouchTone Long Distance  800-266-4006

Verizon Long Distance Voice and Data, IP Services, Managed Services  1-800-444-1111

Verizon CPE  1-800-234-3799

Verizon Local Telephone Lines, Centrex, Data (T1, T3, Opitical, etc. -- 8:00 a.m. - 5:00 p.m. in respective time zones)

PA, DE 1-800-452-2224

MA, RI 1-800-769-4656

NY, CT  1-866-846-0118

NJ  1-800-294-7831

DC, MD, VA 1-800-297-2355

CA, TX, FL 1-800-875-4141

Verizon NY Flexgrow   518-890-6611

Verizon FlexGrow, PRI and T-1   MA & RI 800-769-4656

Verizon FlexGrow - Data/Internet 888-427-1405

Verizon Business (T1/Internet)  800-264-1000

Verizon Business VoIP  877-777-7176

Verizon DSL  888-649-9500

Verizon Frame Relay Service  866-293-8234

Warner Communications 412-362-9000 x 200  **in case of emergency after hours, please leave a message and someone will return the call within an hour.

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Tips for reporting service trouble and ESCALATION:

    • Verify power and equipment.
    • For data trouble, have you tried rebooting the router?
    • Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
    • Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
    • Write down the trouble ticket number provided by the repair department.

Ask for the name of the person you speak with and whether they have a direct call back number.   Ask the repair operator to call you back within an hour and provide you with status on the repair ticket number.  If your service is not restored within a reasonable amount of time, as to speak with a manager and keep escalating.

Call Caleidoscope’s Service Team if you need assistance, or need help escalating to a manager.  We are standing by to assist during normal business hours, 8:30 to 5:30 Monday through Friday.

Please use the form below to CONTACT CALEIDOSCOPE